Order and Delivery
Order Terms
Order Process:
- Customers can place an order by selecting their desired items, choosing the appropriate sizes and colors, adding them to the cart, and proceeding to checkout.
- Customers can check out either by creating an account for a faster future checkout experience or by proceeding as a guest.
Order Confirmation:
- Customers will receive a confirmation email shortly after placing an order, detailing the items purchased, the total amount paid, and an estimated delivery time.
- If customers do not receive a confirmation email, they should check their spam folder or contact our customer service for assistance.
Payment Methods:
- We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
- Any transaction fees are covered by the customer and will be clearly stated during the checkout process.
Pricing and Payment:
- All prices listed on our website are inclusive of applicable taxes (VAT). Additional shipping costs are calculated at checkout.
- Discounts and promotions are automatically applied at checkout when the relevant code is entered or conditions are met.
Changes and Cancellations:
- Customers can request changes or cancellations within 14 days of placing the order by contacting our customer service, in accordance with Dutch law.
- If the order has already been shipped, customers must return the items according to our return policy.
Order Confirmation and Invoice:
- An order confirmation email will be sent immediately after the purchase is completed.
- An electronic invoice will be included in this email, detailing the items purchased, prices, and any applicable taxes and shipping costs.
Delivery Terms
Delivery Methods:
- We offer several delivery options, including standard shipping, express shipping, and international shipping.
- The cost and estimated delivery times for each option will be displayed at checkout.
Shipping Costs:
- Shipping costs are calculated based on the delivery method chosen and the destination.
- Free shipping is available for orders above a certain amount, as specified on our website.
Delivery Times:
- Average delivery times are 1-3 business days for standard shipping within the Netherlands, 1-2 business days for express shipping, and 5-10 business days for international shipping.
- Delivery times are estimates and may be affected by factors such as holidays or carrier delays.
Tracking Orders:
- Customers will receive a tracking number via email once their order has been shipped.
- Orders can be tracked using the link provided in the shipping confirmation email.
Delivery Issues:
- If there are any issues with delivery (e.g., delays, lost packages), customers should contact our customer service as soon as possible.
- In case of lost or damaged items, we will work with the carrier to resolve the issue and ensure customers receive their order or a replacement.
Right of Withdrawal:
- Customers have the right to withdraw from the purchase within 14 days of receiving the order, as per Dutch law.
- To exercise this right, customers must notify us of their decision to withdraw and return the items in their original condition. Return shipping costs are the responsibility of the customer.
These terms aim to comply with Dutch consumer protection laws and ensure a transparent and satisfactory shopping experience for our customers.